Priya Pathiyan
At Ishaara, on the third level of Palladium in Lower Parel, Mumbai, lovely light streams in from the windows, illuminating an upbeat tropical paradise – all plantain leaves and rattan chairs and bird cages with potted plants; the work of the talented interior designer Minnie Bhatt, we discover.
When we do go in to check it out, we realise the luminescence is not just external. That happy glow comes from a team that places great value on great service and from guests basking in the warmth of their genuine smiles. The serving staff is largely speech or hearing impaired and we loved that the brilliantly designed menu encourages you to engage with them meaningfully while placing your order. The managers show you the ropes, tell you how to go about doing the ordering, and explain the signs for ‘thank you’ and the name of the waiter assigned to your table. It’s all quite fun and the team is so encouraging that you feel grateful for them accepting your limited ability to sign accurately.
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We could have started at the live chaat counter (our crystal ball predicts many a quick munch between the shops here!) but we decide to get our Pani Puri and Dahi Puri at the table. Both arrive, crisp and cram-worthy, with the chutneys and yoghurt at the perfect temperature. A Sweet Potato Brûlée that comes next is probably our dish of the day, with a nicely charred rasher of sweet potato that gives it a smokey-sweet umaminess that makes you spoon it up again and again with the yoghurt and chutneys that flank it.
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