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May 18, 2024

Unlock 5: Taj, Marriott, Oberoi and ITC hotels in Mumbai are welcoming guests again

Pooja Patel

After a hiatus of around 100 days, the hospitality industry in Mumbai has started welcoming guests again.
The ITC Grand Central and ITC Maratha have taken comprehensive steps to welcome back their guests under their ‘WeAssure’ initiative, a safety and sanitization programme, which has been accredited by the National Accreditation Board for Hospitals and Healthcare Provider (NABH). ITC Hotels has also partnered with DNV GL Business Assurance, a certification body for maintaining stringent clinical levels of hygiene and safety.
 As soon as the guests arrive at the airport, a sanitised car will pick them and the chauffeur would be wearing a complete PPE kit in the car, which now also has a separator. 
The ITC Grand Central
The ITC Grand Central
For dining experience, separators are placed between tables and a minimum of a 6-feet gap is kept between two tables. The security check at the entrance will be contactless but the guests will be thermal-screened and their luggage will be sanitised as well. Guests are encouraged to submit all the details and IDs through online forms before they arrive at the hotel. 
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Marriott International
The global hotel conglomerate’s properties, JW Marriott Juhu, JW Marriott Sahar, St. Regis Mumbai, Courtyard by Marriott Mumbai and Four Points by Sheraton Navi Mumbai are now welcoming guests.

Undisputedly the most trusted group of hotels, IHCL’s President Mumbai, Taj Lands End, Taj Santacruz and The Taj Mahal Palace are now open. The group is welcoming guests with several safety measures in place.


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Oberoi Hotels & Resorts
The Oberoi Mumbai and the Trident at Nariman Point have deployed several safety and hygiene measures at the property. Trident Bandra Kurla too is now open. Guests are required to have the Aarogya Setu app on their phones and submit a medical self-declaration form on arrival. Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff uses fresh gloves in every room they service. Adhering to the directives of the state, the spa, gym and swimming pools will remain closed.

The St. Regis Mumbai
One of the most popular hotels in South Mumbai, The St. Regis Mumbai is following strict safety measures. Contactless booking and check-in is the new norm. The transport cars are sanitised after a guest uses it, especially the car seats and handle. At the entry gate, the security staff maintains 6 feet distance. A guest’s temperature is checked before he/she enters the lobby and all common areas are frequently sanitized. Under the butler service programme, the staff brings the food to the room door and the guest has to collect the food tray while the staff waits at a safe distance.

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