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May 21, 2024

New normal: This is how it will be in a 5-star hotel now

Riddhi Doshi

COVID-19 has changed the world we knew. Everything is different. Handshakes are a thing of past and Namaste is the new, cool greeting. Face masks are the new ‘in’ accessories and eye makeup is all that you need.
The new normal has become a way of life, even at Mumbai’s 5-star hotels that are now welcoming guests almost after four months of lockdown.
LuxeBook visited Bandra’s Taj Lands End to experience the new luxury. Many safety and sanitization practices are implemented but the comfort and warmth of staying in a Taj property are unchanged.
PPE kits are given at the entrance. Guests have to undergo thermal temperature checks and the bags are scanned and sanitized. Even guests’ cars are sanitized and there is a separator between the driver and guests’ seats.
The new check-in is quick and with minimal contact. Entire staff wears gloves, masks and also shields. A few are also in full PPE kits.
Social distancing stickers and sanitisers are everywhere, even in the elevator.
Rooms are sanitised several times and 80 touchpoints in the room, including the remote controls and phones, are thoroughly sanitized.
The restaurants are right now just opened for in-house guests. There are fewer tables, at a distance from each other and orders are placed through mobile phones.
For the entire experience, see the video above.

Also read: Pay now, stay later: Luxury hotels across India are luring consumers with great discounts and offers.

Unlock 5: Taj, ITC and Marriott hotels are welcoming guests again.



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